1) Eligibility

• Return within 30 calendar days of delivery.
• Items must be unused, in original packaging, and in resaleable condition.
• Proof of purchase is required.
• Custom/personalised or final-sale items may be non-returnable.

2) Non-Returnable

For hygiene/custom reasons, certain categories (e.g., personalised items, opened hygiene products, digital downloads) may not be eligible.

3) How to Return

1. Contact us at contact@homelune.co.uk with your order number and reason.
2. Receive instructions with the return address and handling details.
3. Ship securely via tracked courier and keep proof of postage.

4) Refund Timeframe

After inspection, approved refunds are issued within 5–10 business days to the original payment method (bank processing times may vary).

5) Exchanges

Direct exchanges are not available. Return your item for a refund and place a new order.

6) Return Shipping Costs

• Our error (wrong/damaged item): we cover return shipping.
• Change of mind: return postage is your responsibility.

7) Damaged or Incorrect

Report within 48 hours of delivery with clear photos of the item and packaging. We’ll offer a replacement or refund once verified.

8) Summary