Processing Time

Typically 1–2 business days (Mon–Fri, excluding UK bank holidays). Orders before 13:00 UK time are usually processed the same day.

Tracking

A tracking link is emailed once your parcel is dispatched.

Delivery Windows

• UK: 1–3 business days after dispatch
• EU: typically 3–7 business days
• International: 5–14 business days (destination-dependent)

Shipping Fees

Shipping costs are calculated at checkout by items, address, and method. Promotions (e.g., free shipping above a threshold) may apply and will be shown at checkout.

Address Accuracy & Changes

Ensure your address is complete and accurate. We can’t reroute parcels after dispatch. Orders flagged for verification may be held until confirmed.

Attempts, Pick-ups & Safe Place

Couriers may attempt delivery more than once or leave your parcel at a local depot. Specifying a safe place (where available) transfers responsibility once delivery is confirmed to that location.

Late, Lost, or Damaged

Delays may occur due to weather, customs, or peak volumes. If tracking stalls beyond investigation periods, we’ll arrange a replacement or refund. Report damage within 48 hours with photos of the item and packaging.

Customs, Duties & Taxes

Outside the UK/EU, local duties or taxes may apply and are the recipient’s responsibility. Customs inspections can cause delays.

Risk & Title

Risk passes on delivery to your address (or safe place/pick-up). Title transfers upon full payment and dispatch confirmation.

Contact

For delivery help, check your tracking link or email contact@homelune.co.uk.