1) Information We Collect

• Identity & contact: name, email, phone, address.
• Order details: billing, shipping, purchase history.
• Payment data: processed securely by payment partners (we don’t store full card details).
• Technical data: IP, device/browser info, usage analytics.
• Communications: messages, support requests, email interactions.

2) How We Use Your Data

• To process orders, payments, and deliveries.
• To communicate about updates, shipping, or support.
• To improve site performance and personalise your experience.
• To comply with legal obligations (e.g., accounting, tax).
• To detect and prevent fraud or abuse.

3) Cookies & Tracking

We use cookies to operate our website, remember preferences, and measure performance. Manage preferences in your browser or see our Cookie Policy.

4) Data Security

We protect your data with technical and organisational measures, including encrypted connections (SSL), restricted access, and secure storage practices.

5) Third-Party Services

We share limited data with trusted partners (payment gateways, logistics, analytics) who process it under GDPR-compliant safeguards and only for agreed purposes.

6) Your GDPR Rights

• Access your data and receive a copy.
• Rectify inaccuracies.
• Request erasure (“right to be forgotten”).
• Withdraw marketing consent at any time.
• Data portability for your records.

To exercise rights, email contact@homelune.co.uk.

7) Retention

We keep data only as long as needed for operations and legal obligations. When no longer required, it’s deleted or anonymised.

8) Marketing

With consent, we may send updates and offers. Unsubscribe anytime via the link in our emails.

9) Children’s Privacy

We don’t knowingly collect data from children under 16. If you believe this occurred, contact us to remove it.

10) Changes

We may update this Policy to reflect changes in law or practice. The latest version is always posted here.